The Connected Home Diagnostic Portal is compatible with all Wi-Fi® capable Carrier ecobee® controls and thermostats. To unlock the portal’s full potential, we recommend the Infinity® System Control, but your Alamo Austin Carrier Experts can help you select the right one for your home.
What You Can Expect From Carrier
Innovation, comfort, peace of mind: Our Connected Home Diagnostic Portal makes the connection between your heating and cooling system’s performance and your Carrier Expert to make staying comfortable simple. Throughout our century-plus history, we have never lost sight of the Carrier commitment to delivering the most innovative and reliable heating and cooling equipment available. Our Connected Home Diagnostic Portal is the next step, keeping you connected with your Carrier Expert. It’s like having your own virtual comfort and
diagnostic assistant, ready to maintain maximum performance for your indoor comfort system.
Peace of Mind
The Connected Home Diagnostic Portal lets your dealer identify issues before they become problems so you can relax
Accessibility
Allows your dealer to troubleshoot your system remotely to speed up repairs
Convenience
In some cases, your dealer can even make system setting adjustments to resolve an issue remotely
Intelligence
Advanced analytics with machine learning that can predict when your system may have
an issue to avoid surprises
Make the Connection...
Regardless of the model, making the connection to the portal is an easy, four-step process.
- Connect to your home’s Wi-Fi® network
- Create a remote access account either through the thermostat’s web portal or app
- Ask your Carrier Expert to add your control to the Connected Home Diagnostic Portal
- Elect to share data with your Carrier Expert as detailed below
