“Nick replaced my broken blower motor. He also gave me some great maintenance advice that may help prevent future repairs. He also helped me explore other options, set clear expectations, was patient with all my questions, and worked quickly but thoroughly. Other than the sticker shock of the cost of his labor (approximately $300/hour), my experience with him was positive. However, when scheduling, I told the office staff that I needed to leave at 1:00pm. They said they could work with that, and scheduled a 10-1. Then, at the last minute, told me that the technician wasn’t coming until 1:00, and that someone would need to stay with him the whole time. They probably shouldn’t have told me that they could work around my 1:00pm appointment. Also, the technician said the office is good about telling people with my issue to turn off the thermostat to avoid freezing the lines. They didn’t tell me.”
– Valera G.